Complaints & Feedback

Blueblossom Health Services Pty Ltd

At Blueblossom Health Services, we welcome feedback, compliments and complaints.

Your voice matters. Feedback helps us understand what is working well, what needs to improve, and how we can continue providing safer, more respectful and person-centred support.

We take complaints seriously and aim to handle them fairly, respectfully, promptly and without judgement.

The NDIS Commission expects all NDIS providers, including unregistered providers, to have effective complaints management and resolution practices. Registered providers must have a documented complaints management and resolution system as part of their conditions of registration.

The NDIS Commission also states that feedback and complaints are valuable tools for improving service quality and strengthening relationships with participants.

1. Our Commitment

Blueblossom Health Services is committed to:

• Listening to feedback with respect
• Protecting the privacy and dignity of the person making the complaint
• Responding fairly and promptly
• Supporting participants to raise concerns safely
• Taking action where improvement is needed
• Learning from complaints and feedback
• Using feedback to improve service quality, safety and communication

The NDIS Code of Conduct states that participants have the right to access safe and ethical supports and services, and it helps providers, key personnel and workers uphold those rights through expected conduct, behaviour and culture.

How to Make a Complaint or Give Feedback

You can contact us in the way that is easiest for you.

You can ask someone you trust to help you make a complaint, such as a family member, friend, advocate, nominee, guardian, Support Coordinator or health professional.

If you need help communicating with us, we will do our best to provide information in a way that suits your communication needs.